A legal disclaimer
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**Terms & Conditions – Kurland Kollective**
By booking an appointment at **Kurland Kollective**, you agree to these Terms & Conditions. Please read them carefully before confirming your booking.
**1. Booking Appointments**
Appointments can be booked via:
- Our **Wix website**
- The **Square booking link in our Instagram bio**
- **Phone: 0798 4371311**
- **Email: dkurlandhair@gmail.com**
- **WhatsApp**
- **In‑person at the salon (44 Amwell Street, London)**
All bookings are subject to availability and confirmation by Kurland Kollective. You will receive a confirmation via email or text message – please check this is correct. You will also receive a **reminder 48–72 hours before your appointment**; please confirm you're still coming by replying to the message.
**2. Cancellations & No‑Shows**
We understand that plans change, but we ask for **at least 48 hours' notice** if you need to cancel or reschedule your appointment.
**Cancellations with 48+ hours' notice:** You can reschedule to another date, receive a credit, or request a refund (where applicable).
**Cancellations within 48 hours or no‑shows:** Unfortunately, you forfeit any deposit or payment made. This is because cancelling at short notice means we lose revenue and the opportunity to serve other clients.
**What is a no‑show?** If you don't arrive for your appointment and don't contact us, this counts as a no‑show. Please contact us as soon as possible if you're running late or can't attend.
**3. Deposits**
For bookings of **longer appointments or higher‑value services** (as indicated at the time of booking), a **non‑refundable deposit may be required** to secure your slot.
Deposits are payable via:
- **Square (online or card machine)**
- **Bank transfer**
- **Card payment over the phone**
The deposit amount and non‑refund terms will be confirmed at the time of booking. The deposit will be deducted from your final bill on the day of your appointment.
**4. Payment**
Full payment is due on the day of your appointment. We accept:
- **Card payment (via Square POS or card machine)**
- **Online payment via Square**
- **Bank transfer** (by arrangement)
- **Cash** (exact amount preferred)
We do not store full card details; all payments are processed securely through **Square**.
**5. Prices & Price Changes**
Prices are correct at the time of booking and are displayed on our website and booking system. Kurland Kollective reserves the right to adjust prices with **at least 2 weeks' notice** if costs change significantly (for example, due to product or salon overhead increases). You will be notified via email or text message before your appointment if prices have changed.
**6. Consultation & Patch Testing**
Before your appointment, we may ask about:
- Your hair history (previous colour, treatments, damage).
- Any allergies or scalp sensitivities.
- Your desired result and expectations.
**All clients are required to have an allergy patch test** on their **first visit** with Kurland Kollective. The patch test should be done **24–48 hours before your first appointment** and is for your safety. If you do not complete a patch test and you develop a reaction during your appointment, we cannot be held responsible.
Clients who have colour or other chemical treatments at Kurland Kollective **must also have a new patch test every 6 months**, even if you have had one before. This is to ensure your skin’s reaction to the products has not changed over time. If you have not had a patch test within the last 6 months, we may ask you to reschedule your appointment until a test has been completed.
**7. Hair & Scalp Condition**
Kurland Kollective is not responsible for:
- Pre‑existing damage to your hair (previous colour, bleaching, perming, heat damage, etc.).
- Breakage or damage caused by home care or use of non‑professional products between appointments.
- Results that do not match your expectations if you have not followed pre‑care or aftercare advice.
We will always assess your hair's condition during consultation and advise if a service is not suitable or should be postponed. We reserve the right to decline a service if we believe it will cause unacceptable damage to your hair or scalp.
**8. Aftercare Advice**
We will provide you with **tailored aftercare advice** at the end of your appointment. It is your responsibility to follow this advice to maintain your result and protect your hair. Kurland Kollective is not responsible for results that deteriorate due to failure to follow aftercare advice.
**9. Photography & Social Media**
We may ask your permission to take photos of your hair or style for our **Instagram, TikTok, or other social‑media channels**.
**Permission:** We will always ask for your **clear, in‑person consent** before taking or sharing any photos. You can choose to opt out, or ask us to remove any photos or posts later.
**Usage:** Photos may be used for marketing, portfolio, or promotional purposes only. We will never identify you by name without your permission, unless you give explicit consent.
**Withdrawal:** You can ask us to remove or delete any photos at any time by contacting **dkurlandhair@gmail.com**.
We will not post photos without your consent.
**10. Children & Guests**
Kurland Kollective is a working salon. To keep everyone safe and focused:
- **Children:** Young children are welcome in the salon, but parents/guardians must supervise them at all times. If children are disruptive or unsafe, we may ask you to reschedule or leave.
- **Guests:** You may bring **one guest** who can sit in the waiting area. We ask that guests remain quiet and respectful so we can give our full attention to clients. If guests are loud, disruptive, or turn the salon into a social space, we may ask them to leave or ask you to reschedule.
- **Babies:** Buggies and prams are welcome, but space is limited.
**11. Health & Safety**
Your safety is our priority. Please inform us of:
- Any **allergies or sensitivities** to hair products, dyes, or treatments.
- **Medical conditions** that may affect your appointment (e.g., scalp conditions, migraines, pregnancy).
- Any **medications or recent treatments** that may interact with salon services.
- Recent **chemical services** or colour treatments (home or professional).
Failure to disclose relevant health information is your responsibility. We cannot be held liable for adverse reactions if you have not disclosed allergies or health conditions.
**Pregnancy:** If you are pregnant, please let us know. We will advise which services are safe. Certain treatments (e.g., some chemical services) may not be recommended during pregnancy.
**12. Right to Refuse Service**
Kurland Kollective reserves the right to refuse or cancel a booking if:
- The client is abusive, disruptive, or behaves inappropriately.
- The client is unwell (e.g., contagious illness, high fever, severe hangover).
- The client is under the influence of alcohol or drugs.
- We have safety or professional concerns about proceeding with the service.
- The client has not paid or honoured previous cancellation policies.
No refund will be given in these circumstances.
**13. Liability & Damage**
Kurland Kollective is not responsible for:
- Loss, theft, or damage to personal belongings left in the salon (bags, phones, coats, etc.). Please keep valuables with you at all times.
- Damage to personal items (e.g., clothing stains from hair dye). We recommend wearing dark clothing or a protective gown, which will be provided.
- Any direct, indirect, or consequential loss arising from our services, except where caused by our negligence or breach of law.
Kurland Kollective carries professional indemnity insurance. If you believe we have caused injury or damage through negligence, please contact us in writing within **7 days** of the incident.
**14. Complaints**
If you are unhappy with your appointment or service, please contact us as soon as possible:
- **Email: dkurlandhair@gmail.com**
- **Phone: 0798 4371311**
Please provide details of your concern. We will aim to respond within **5–7 working days** and will work to resolve the issue fairly. If you remain unhappy, you may escalate your complaint via our formal complaints procedure (contact us for details).
**15. Data Protection & Privacy**
Your personal data (name, phone, email, appointment history, colour notes, health information) is stored securely in compliance with UK GDPR and data‑protection law. Please see our **Privacy Policy** for full details of how we collect, use, and protect your information.
**16. Changes to Terms**
We may update these Terms & Conditions from time to time. Changes will be posted on our website and social media. Your continued use of our services after any changes means you accept the new terms.
**17. Governing Law**
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
**18. Contact Us**
For questions about these Terms & Conditions, please contact:
**Donnchadh Kuland (Don)**
**Kurland Kollective**
Email: kurlandkollective@gmail.com
Phone: +447563415299
Address: **44 Amwell Street, London**
**By booking with us, you confirm you have read, understood, and agree to these Terms & Conditions.**
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